Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original packaging and accessories where applicable, and accompanied by proof of purchase.

To start a return, please contact us at support@lyvin.shop.

Please do not send your item back without contacting us first. As we work with multiple fulfillment partners, approved returns must be sent to the specific return address we provide. Returns sent without prior authorization may not be accepted.

If your return request is approved, we will provide you with the appropriate return instructions, including the correct return address.

If you have any questions about a return, you can contact us anytime at support@lyvin.shop.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at support@lyvin.shop.

To help us resolve the issue as quickly as possible, please include your order number along with clear photos and/or videos of the item and its packaging where applicable.

Our priority is to make things right. Depending on the situation, we may offer a replacement, a refund, or another appropriate solution. If a return is required, we will provide the necessary instructions and return address.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Gift cards

  • Opened or used personal care or hygiene products where applicable

  • Any items specifically marked as non-returnable on the product page

If you have questions about your item, please contact us before returning it.

Sale Items

Sale and discounted items are eligible for return under this policy if they meet all return conditions.

Refunds will always be issued for the amount originally paid at the time of purchase.

Exchanges

The fastest way to get a different item is to return the eligible item (if approved) and place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be unused, in the same condition that you received them, with original packaging and proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lyvin.shop.

 

 

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